Return Policy

Thank you for using 9th Marketplace! We offer refunds within the first 7 days of your purchase, if 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it. Kindly see below our return requirements.

What can be returned or exchanged?

• Damaged goods accompanied with proof that it was damaged upon arrival.
• Sub-par quality goods with proper contrast between expectations and reality.
• Wrong goods delivered.

Steps for return

• Step 1 - Officially file a complaint with our customer care representatives via email or phone call providing sufficient evidence.
• Step 2- Once your complaint has been verified, we will contact you on the means of retrieving the goods.
• Step 3- Once the seller has received the goods as sent, we will issue a full refund of your money to the account it was paid from.

Steps for exchange

• Step 1- Officially file a complaint with our customer care representatives via email or phone call providing sufficient evidence.
• Step 2- Once your complaint has been verified, we will contact you on the means of retrieving the goods.
• Step 3- When the seller receives the goods as sent, the correct products will be dispatched, and the tracking details communicated to you.

Return Policy (Vendors)

If you fulfill an order and a complaint meeting our requirements is lodged, there will be an investigation to determine the genuineness of the claim. If it is found that the damage/mistake is from you"ll be required to cover the return fee.

Building Materials

If there is a problem with your order and your complaint has been processed and the products officially returned, you will be issued a refund to the account/card which payment was made from within the next 3 business days. Professionals and Artisans- If at any point there is an issue with the quality of service provided to you from a professional or artisan, you can lodge a complaint with our support team, and it will be investigated to then determine if there can be any rebate for the poor experience.

Frequently Asked Questions

How do I return and get a refund for a product or service I am unsatisfied with?

Answer- You can find all details on our return and refund policies here.

Can I buy in bulk?

Answer- Yes, you can. If your desired quantity exceeds what is shown as available, please contact us on 080********* or bulk@9thmarketplace.com

How long will it take for my order to be processed?

Typically 2-7 days, however since 9th Marketplace is a diverse multi-vendor platform, there is no stipulated time for orders placed as varied factors controlled by each individual seller coupled with the order type will ultimately determine the duration.

How is my order delivered?

Our platform provides diverse options for delivery where you can select your preferred vehicle type as well as priority level (express shipping)

What are the requirements to be a registered vendor/professional or artisan?

You can find the requirements for registration here

How can I change my order quantity or delivery address after placing the order?

You can contact our 24/7 help station to make alterations to your order after placing it.